7026 Groton St.
Forest Hills, NY 11375
Frequently Asked Questions
Q: Do you ship to APO/FPO addresses?
A: No. Any orders placed using an APO/FPO address will be cancelled.
Q: My Credit Card was declined! What should I do?
A: We use fraud detection software to lower the chances of identity thieves purchasing goods from our store. However, this also has the unfortunate side effect of denying legitimate transactions. To prevent being flagged by our fraud filters, please follow the following guidelines:
- Make sure your credit card details are entered correctly.
- Your billing address must match the billing address with your credit card issuer.
Q: My transaction was declined but I see charges on my credit card!
A: The charges you see on your credit card are holds that are automatically placed by Credit Card Processor when a transaction fails to be processed, whether it's a declined credit card or if you made a mistake with the billing address. These holds should say "pending" on your credit card and will be removed after 72 hours. Unfortunately, we cannot change this as it is part of Credit Card Processor's automated system. Each declined transaction will result in 1 additional hold placed on your credit card.
Q: I made a mistake with my address/name but realized too late!
A: No problem, just send us an email using the contact form below with your order number as soon as possible. We try to process orders as soon as we get them so the earlier you let us know, the faster we can correct it before it's shipped!